The Order Was Cancelled

Geez, until now I still did not receive the bag that I ordered I just received a confirmation that they are processing my order. Later, when I checked the tracking number it said that they cancelled my order. I am trying to reach the customer services and they apologize because the bag even it said that it is available in their system, the moment I ordered it is not already. Now when I checked it, it is again available in their system. Are they just trying to fool me around? I am trying to contact the person who send me the voucher and I am still waiting for her answer. Geez, I guess I need to use the bag that my friend gave me last summer.

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