I was a member to one of the malls here in the city and to be a member, you can avail a rewards card in which you can use for discounts, deals and some freebies. I’d been a member like 4 or 5 years now and I was already enjoyed the 50% discount from some selected items during their sale. And so, whenever I shop I would present this card so I can get some points too from shopping, the points are convertible to cash, thus I planned to use the points for my next shopping when it reaches like 1,000 points, which is P1,000.00.
Now this mall has a store branch nears our place. When I went there shopping for grocery one day, the cashier noticed that my card would expire on that day, she offered me to renew it in the store, I even asked her if that is even legible to the mall, their main branch she then told me yes. She even added me some information that my points will not be accumulated to the new card if I will not renew on that day.
One day, when I went shopping to the mall, my card did not register. I didn’t get any points on that day, I went to the customer service to complain about the card, they told me then that there was a big change in their policy and I should have renewed the card in the mall not in the store branch. Good thing, they still accommodate my card and I was advised to go back to the store branch and give the card back to them so it will be replaced.
The card was now replaced but when I inquire about my points it went back to zero as in nada! I already have complained about the missing points but to no avail, they still did not add my previous points. As I got too tired already, I just leave it as it is, next time I will renew my card then in the main branch. So if you are a member in NCCC Rewards Cards and it is about to be expired, do not renew it in HB1 even they will offer because they seemed uninformed with the new policy otherwise you will end like me and my missing points.